Career

Summary

Manage website development projects for all company clients. Effectively communicate with customers, designers and technical developers to ensure customer satisfaction and a professional, accurate, timely implementation for projects. Provide technical support online, over the phone, and in person, catering to individual or group needs. Proven ability to acquire new skills quickly and thoroughly to meet expanding job requirements.

Work History

LoopFuse - Senior Manager of Customer Support (2009-Present)

Manage customer support operations on a daily basis
Create support documentation
Create support videos

RAM Web Solutions - Web Designer / Project Manager (2004-2009)

Administrate comprehensive online solutions for real estate professionals
Oversee custom website development through full life cycle from initial request, to production, to product completion and implementation
Work within a designated timeline to ensure timely delivery with quality implementation
Coordinate ideas from customer to designer and programmers, translating customers needs into design processes
Provide training through online customer support, telephone support, and group or one-on-one presentations, tailoring training style to the individual or group's needs

PD60 - Sales Associate (2003-2004)

Analyzed requests from customers, recommending products and options to suit customer needs
Fulfilled customer orders
Resolved client concerns and complaints

Sister's Gourmet - Purchasing Manager - (2002)

Purchased and managed inventory for gourmet food company using production planning

IntegraCore - Purchasing / IT Support / Production - (1996-2002)

Used QUBE ERP software to plan and purchase production goods for manufacturing
Maintained company network and IT systems
Involved with various production aspects on floor

Brigham Young University - MTC Teacher - (1995-1996)

Portuguese language instructor

Skills

Project Management, ability to prioritize multiple projects effectively
Experienced with Web Technologies - Dreamweaver, FLASH, Fireworks, Photoshop, HTML, CSS, Javascript, Acrobat, DNS
Joomla experience
Training and teaching experience
Excellent customer support skills

Able to learn new software quickly
Computer literate - Microsoft Office, Email, CRM, Communication programs and more
Ability to research and implement solutions to fit customer needs
Fluent in Portuguese
Google Apps

Education

B.S. - Economics - University of Utah - SLC, UT - June 2000

Personal

Served 2 years (1992 - 1994) as a missionary in Porto Alegre, Brazil
Team Coach leader in the Boy Scouts of America
Active as an adult leader in local Church youth programs

Expand all | Collapse All